Faq

Can I collect materials from your warehouse?

No, our warehouse is not at our showroom location.

If I supply the measurements could you calculate the area for me?

Yes, if you email us we will do the calculations.

Do you give free samples?

All samples are chargeable, but we will pay the shipping and handling to get them to you.

Do you accept credit cards?

Visa, Mastercard, and Discover are accepted.

Do you deliver and if so, is there a charge?

Goods are delivered free within a fifty (50) mile radius within the normal delivery area, provided the order value is $200.00 or more.

Could I buy single tiles or do I have to purchase complete boxes?

No, you have to buy complete boxes.

How do you cut tiles made from natural products (e.g. marble, slate)?

Natural products need to be cut iwth a suitable wet wheel cutter.

Can tile be applied to hardwood floor?

No problem with tiling onto a wooden floor. However, the floor must be overlaid with a special type of boarding or an alternative product, and a flexible adhesive and grout are to be used.

Are most flooring products stock items?

Most all of the products we use are not stocked, but can be dispatched in 3-5 working days. Special order items and imported products may take longer.

Could I return any unused materials?

Yes, within our terms and conditions.

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